At Airtel we are consistently fine-tuning our strategies and strengthening our innovative core to anticipate and lead change in the global digital landscape.
Our GPS – 2017-18
Our vision is to enrich the lives of our customers.
Our obsession is to win customers for life through an exceptional experience.
Grow market share.
Drive down cost.
ALIVE: We are alive to the needs of our customers. We act with passion, energy and a can-do attitude to help our customers realize their dreams. Innovation and an entrepreneurial spirit drive us – “If it can’t be done, we’ll find a way!”.
INCLUSIVE: Airtel is for everyone. We champion diversity by recognizing the breadth and depth of the communities we serve. We work with all of them, anticipating, adapting, and delivering solutions that enrich their lives. We do this by having an open mind and embracing change.
RESPECTFUL: We live the same lives as our customers, sharing the same joys and the same pains. We act with due humility, openness, and honesty to achieve mutual respect.
How we will win:
- More high ARPU customers
- More services per customer
- Brilliant customer experience
- Win with the portfolio
- Win with people