Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare and...view more
Role PurposeThe purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. DoEnsure process is executed as per the client contractConduct ...view more
Shift: 24*7(Night). . Location-Hyderabad. Should have excellent knowledge of Customer Service,Taking Ownership,Service Recovery,Performance Management,Employee Coaching and MentoringMandatory Skills...view more
Preferred candidate profile . Good Interpersonal & people management skills with good problem solving approachCreate a workforce requirement plan for the engagement when the team is growing and future...view more