The Hackett Group

The Hackett Group (NASDAQ: HCKT), a global strategic business advisory, operations consulting and finance strategy firm, is a leader in business best practices, business benchmarking, and transformation consulting services including strategy and operations, working capital management, and globalization advice.

Utilizing best practices and implementation insights from more than 10,000 benchmarking studies, executives use The Hackett Group’s empirically-based approach to quickly define and implement initiatives that enable world-class performance.

Through its REL group, The Hackett Group offers working capital solutions focused on delivering significant cash flow improvements. Through its Archstone Consulting group, The Hackett Group offers Strategy & Operations consulting services in the Consumer and Industrial Products, Pharmaceutical, Manufacturing, and Financial Services industry sectors. Through its Hackett Technology Solutions group, The Hackett Group offers business application consulting services that help maximize returns on IT investments. The Hackett Group has completed benchmark studies with over 3,500 major corporations and government agencies, including 93% of the Dow Jones Industrials, 83% of the Fortune 100, 87% of the DAX 30 and 48% of the FTSE 100.

Founded in 1991, The Hackett Group was acquired by Answerthink, Inc. in 1997. Answerthink was renamed The Hackett Group, Inc. in 2008. The Hackett Group has global offices in the United States, Europe and Asia/Pacific and is publicly traded on the NASDAQ as HCKT.

Hackett Client Indices

Hackett extends services to

• 84% of the Fortune 100
• 97% of the Dow Jones Industrials
• 88% of the Dow Jones Global Titans
• 49% of the FTSE 100
• 80% of the DAX 30

Answerthink

Answerthink, the SAP division of The Hackett Group is a leading SAP Systems Integrator and a leading reseller and Channel Partner in the US and India. Answerthink’s SAP Support Center employs full-time, experienced SAP support staff that lets organizations save time and money by maximizing service availability and ensuring critical technical problems are addressed. By leveraging the company’s comprehensive knowledge base and proprietary tools, Answerthink can resolve SAP system issues before they become costly and time-consuming problems leveraging Global Support Delivery process with extended support coverage. Answerthink uses a blended onsite/offshore delivery model that is unique in the industry. This model utilizes Answerthink’s Global Delivery Center (GDC), Hyderabad (India) where highly qualified support personnel from offshore, as well as domestically, work together with our business application experts at your location to deliver lower cost, real-time ERP best practice solutions to your organization. Answerthink supports 100+ customers remotely from its GDC. Answerthink’s SAP Support Center offers various levels of support, all of which offer a focused and structured approach to solving critical and time-sensitive issues so companies can redeploy internal IT employees to more strategic projects.

Answerthink can help clients generate more value from SAP systems because of our knowledge of best practices in finance, HR, supply chain, CRM, portal and web services. Our approach maps world-class business performance characteristics to specific application features and requirements for key processes and modules, including:

• Finance: business analytics, strategic enterprise management, general ledger, order and project accounting, product and service cost calculation, budgeting and forecasting
• HR: HR analytics, employee relationship and transaction management, benefits administration, compensation and payroll, time management, legal reporting
• Supply Chain Management: exchanges and portals, supply chain design and planning, supply chain event and performance management, collaborative procurement, manufacturing and fulfillment
• CRM: marketing analytics, campaign and lead management, account and contact management, call centers, pricing and configuration, customer care, help desk, contract management
• Enterprise Portal: collaboration, knowledge management, infrastructure management, security and personalization
• Web Services: integration of multiple applications, proactively design of a scaleable enterprise infrastructure using the SAP NetWeaver platform

Answerthink offers a complete set of implementation services centered on deploying a SAP-based solution that meets the unique requirements of your business environment and industry. Our SAP specialists, averaging nearly 10 years of experience with certifications in both the functional and technical areas, provide the framework and guidance necessary to perform the following services for a SAP application:

Diagnostic Assessment

• Gap analysis of where you are with your systems/operations and where you would like to be in the short and long term
• Development of a roadmap and business case for improvement by applying best practices

Transformation

• Detailed benchmarking of processes, organization, information, and technology that pertain to the designated functional areas
• Written details on the requirements and actions that need to be taken to improve performance and reduce costs by applying best practices

Package Implementation/Upgrades

• Transition and integrate SAP system within functional areas such as Finance, HR, Procurement, and CRM
• Implement SAP system with designated best practices
• Upgrade existing SAP system to required specifications

Post-Deployment Diagnostic

• Quarterly review of SAP application and processes
• Recommendations on process changes in relationship to future changes in service delivery
• Review of updated best practices and how they apply to current system and operations

Global Delivery Center

• Functional and technical post-implementation services
• Custom development of reports, interfaces, conversions and enhancements

Answerthink Indices

• More than 300 Projects
• 18 years of proven expertise in Finance, HR, Distribution, SCM, CRM and e-business
• Multiple Partnerships with SAP
• Awards and Recognition
• SAP Award for Excellence
• SAP Customer Satisfaction Award
• SAP Support Center ranked #1 by SAP Since 1998