» Has extensive experience that includes bank operations, collections, call centres and analytics.

» In the past, he has shaped Global Resourcing into one of the world's largest captive shared services organisations. Proven expertise in handling highly decentralised, multicultural teams in a matrixed environment.

» Over 21 years of experience with HSBC has deep knowledge and understanding of both the banking industry and the operations world.

» Has significant leadership experience in building and nurturing multi-cultural, geographically dispersed yet globally integrated teams.

David Grimme
Global Head of Service Delivery

» Highly successful business transformation / change management executive with experience across all business disciplines at a Senior Executive level in Asia and Europe

» Leads the Business Services team which drives to a globally aligned Service Delivery model delivering improved customer and financial outcomes

» Strong track record of delivering innovation and change from brand and people development to technology based services

Ian D F Ogilvie
Head of Business Services, Global Service Delivery

» Action orientated pragmatist with a focus on execution

» Extensive experience in Operations, Change Delivery and managing consolidation & standardisation of Service Delivery functions in the European GSCs

» Leading the global operations production efficiency, management of capacity and global consolidation and work migration

Nigel Trout
Head of Production Management, Global Service Delivery

» Is responsible for leading and providing strategic business support to the Service Delivery organisation

» With HSBC since 1993

» Extensive experience in Operations, Human Resources and Learning & Development.

Iain D Coleman
Chief Risk and Administration Officer, Global Service Delivery

» With HSBC since 2007

» Extensive experience in finance with strong industry knowledge

Vidya Balasubramanian
Chief Financial Officer, Global Service Delivery