About Us

Founded in 1993, NetCracker Technology is the proven, strategic partner delivering mission-critical solutions to communications service providers around the world. With our global reach, leading-edge technology, and unbroken track record of successful implementations, we eliminate operational and business silos and deliver real-time experience in an on-demand world.

In 2008, following 15 years of independent and profitable growth, we successfully merged with NEC Corporation, a multibillion technology powerhouse. Since then, NEC has consolidated all of its telecom software and services assets under NetCracker. These assets encompass innovative applications and service platforms, including customer and service management, network management, as well as NEC’s comprehensive portfolio of business and operational services.

In May 2012, we completed the acquisition of the Convergys Information Management business. The Convergys IM business, with its long history of innovative business solutions, successful implementations and managed services, strengthened our leading-edge innovation in revenue management and customer experience.
In February 2015, NetCracker and NEC launched a new initiative to address the opportunities associated with SDN and NFV for service providers. This joint initiative creates a new global business brand and structure, bringing together the best of NEC’s network innovation and NetCracker’s IT leadership and telecom expertise to deliver comprehensive end-to-end SDN/NFV solutions in a multi-domain environment.

Our product suite covers 7 domains: Customer & Partner Management, Revenue Management, Operations Management, Orchestration, Big Data Analytics, Cloud Platform, as well as Virtual Functions, Management & Infrastructure.

We also offer a full suite of Managed Services and Professional Services. Our Managed Services include Hosted, Client-Hosted and Build-Operate-Transfer delivery models. Our Professional Services include System Integration, Consulting, Solution Delivery, Outsourcing as well as Operations and Maintenance services.
Our holistic approach allows service providers to foster customer-centric operations and build on the power of advanced analytics to improve intelligence-driven decision-making and business value. Our innovative solutions also allow operators to address the opportunities of the virtualized world and leverage new technologies to create innovative offerings.

We have grown profitably, consistently and across all geographies, forming long-term, high value-added relationships with our customers. We will continue to deliver the most innovative products on the market that solve the evolving challenges of our customers, and we will remain the trusted advisor for service providers around the world.