SDD

Technical Support Associate – Service Desk Delivery (SDD) – VOICE PROCESS

Joining Location – Bangalore / Hyderabad

Job Description:

Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Remote Infrastructure support delivery
perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
Understanding of operating systems

Eligibility Criterion

Fresher’s/ (Experienced up to 4yrs)
Bachelor’s Degree/ Diploma (12+3)
Fluency in Communications Skills (both spoken and written)/ soft skills
Excellent Communication skills

Additional information

working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts – including evening and night shifts. Shifts will 24×7 in nature and can vary depending on geographies supported.

Interview Date & Time: WEEKEND

On 15th February 2014
Timings: 10.00AM to 01.00PM
Venue Details:
IBM India Pvt. Ltd, SA 1, Opp to Jalbhavan, Banerghatta road, Bangalore or
IBM India Pvt. Ltd, 3A, Mindspace, Madhapur, Hi-Tech City, HyderabadContact Person: Deepak / Arun / Shravan

Interview Date & Time: WEEKDAYS

On 11th, 12th, 13th, 14th, February 2014
Timings: 01.00PM to 04.00PMVenue Details:
IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071 or
IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081Contact Person: Deepak / Arun / Shravan;

MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Updated ResumeCopy of this Job Posting
Photo Id proof (PAN Card or Passport or Voter’s Card or Driving License or Adhar card) – Original

To take your candidature further, Pl register or create an account by clicking the below mentioned link and apply for this “Job Requisition – GPSD-0563624” and upload your CV and Photo Id proof.