About Us

Adding Value through Intelligent Engagement

Serco’s BPO business offers transformational customer management solutions to meet the requirements of today’s multi-channel service environments. Over 60,000 employees are engaged with its customers’ customers, holding over 90 million interactions in 40 languages every year around the globe. Serco’s international delivery platform is based in 12 countries and 100 locations across the world enabling us to offer total flexibility in location, delivery and technology.

Our proposition is focused on helping our customers shape their business model to meet the demands of their customers. Today’s consumers are digitally enabled, accessing services through multiple channels with much higher expectations of what constitutes good customer service. They demand greater efficiency, effectiveness and engagement. Serco’s proposition addresses the end-to-end process through which organisations understand and fulfil a customer journey: from the first point of contact through to final fulfilment.

We apply cutting edge customer insight technologies to ensure we attract and engage our customers’ customers, to encourage increased interaction and transaction. By re-designing services, we offer transformational customer experience and business process solutions which enable our customers to excel in multi-channel service environments.