About Us

Empowering customers since 2004, Tata Business Support Services is a wholly owned subsidiary of Tata Sons, the holding company of 150 year old prestigious Tata Group. Garnering trust and respect worldwide for more than a century of exemplary business standards, Tata Group is India’s most trusted and admired business house. With the legacy of excellence integrated to the core and coupled with highly capable and information-age generation youth as a workforce, Tata BSS is a unique blend of rich heritage and bright future.

• Build customer communities

  Tata BSS manages a customer community of 600 million members and growing. We deliver unified customer experiences across 1.2 million connects per day and have facilities across “18 delivery centres” that accommodate more than 10,000+ employees.

• Protecting brand reputation

  We know the painstaking hard work you have done to nurture your brand. We respect your efforts by taking extra special care everyday when talking to your customers while representing you.

• Managed services integration

  The proliferation of mobile devices, cloud services and social sites is leading to a bridging of expectations. No single firm can offer services that can help bridge that gap from a customer experience perspective. Tata BSS has formed a Managed Services Integration program that brings together market applications and platforms that help bridge the gap between customer experience desired and customer experience delivered.

• Accelerate

  Our partnership philosophy leads us to act as an ‘accelerator’ to bring innovation to the market that our partners develop. We use simple agile methods to select and scale innovative services developed by our partners and integrate them with our services.

• Good People to do business with

  Our position in business industry and solid infrastructure base allows us to empower not only businesses with our services but also give us an opportunity to empower communities with affirmative actions. We have always been committed to bring more and more people in the circle of opportunity.

• Help you become more efficient

  We are able to seamlessly integrate processes while continuously focussing on quality of delivery that ensures you can focus more on value added activities. Our agile delivery methodology helps you save time and money and provides excellent quality.