About Us

In the context of the dynamic global economic forces, companies today are looking to remodel their businesses in ways that are more flexible, on demand, and beneficial for the long-term. CXOs across organizations are outsourcing key business processes, to accelerate growth and gain competitive advantage in this global environment.

Xchanging’s domain experts work closely with customers across sectors, using innovative technology to transform complex back and middle office processes. By managing this complexity within their businesses; we give CXOs the freedom to simply focus on growing their business.

Leveraging people assets from our delivery locations across nine countries, we offer solutions that are delivered across onshore, near-shore or offshore models, to best suit our customer’s business requirements.

Xchanging offers domain centric Business Process Services across Finance and Accounting (F&A), CRM & Customer Administration and Analytics, across industries. Our industry specific solutions span the Real Estate, Healthcare, Mortgage, Energy & Trading, Education, Telecom and Logistics verticals, with an array of bespoke solutions that allow us to add value to core operations for some of the leading brands in these sectors. For e.g., within Real Estate we offer Service Charge Management and Lease Abstraction solutions; in Mortgage our solutions include Loan Disbursement, Account Maintenance and Loan Collections.

At Xchanging, we leverage our technology capabilities, our IP assets and our proprietary work flow management tools, thus enabling standardization, automation and process rethink, to drive operational efficiencies and value for our customer’s needs.

Xchanging teams drive innovation and transformation for its customer’s processes by leveraging our proprietary process excellence methodology “NextStep” which incorporates Quality during the transition and operations phase through a series of processes. It covers the entire lifecycle of a BPO migration and operation, starting from initial contacts with customers through the operations management and deliveries.