- Technology:
“Technology Shared Services Centre has progressively delivered higher value to Vodafone’s operations in 14 countries and 9 group entities by continuously expanding the portfolio of services delivered through our centres in Pune, Bangalore, and Chennai. Our portfolio of services currently includes:
- » Applications Operations
- » Enterprise Resource Planning
- » Infrastructure Management
- » Security Operations
- » Service Desk
- » Testing Services
- » Products & Services
- » Application Development & Maintenance and Centre of Excellence
We aspire to become a world class delivery centre tailored to Vodafone’s business and technology strategies and be an admired workplace for our employees.
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- Customer Operations:
Our Customer Operations team helps ourinternational customers (individual and enterprise) across a variety of platforms like voice, email, and webchat. These teams play a critical role in resolving customer concerns, upselling our services, acquiring new business, and reducing leakage. We bring the people, process, and technology aspects together to offer an ever improving customer experience.
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- Enterprise:
Our Enterprise Shared Services team works with 3000+ Enterprise customers of Vodafone around the globe providing standard, premium and managed services across Fixed Line, Mobility, and Unified Communications platforms. The team based out of Bangalore, Chennai, and Pune has a strong track record of delivering high customer satisfaction while managing a wide variety of skillsets, products, technologies, and service models. The services are built in close consultation with our enterprise customers, helping them get the best out of Vodafone’s converged communications portfolio.
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- Finance Operations:
Finance Shared Service Centre in Pune is a key part of the unified Finance Operations spread across Pune, Ahmedabad, Budapest, and Bangalore. Our team of finance experts is a trusted thought partner to the CEOs, CFOs, and the decision support layer of Vodafone’s local markets. This team is responsible for standardisation, simplification, and making finance operations useable for our local markets and group entities- offering services in the areas of Management Accounting, Cash Cycle, and Reporting Cycle. We have adopted a Centre of Excellence approach to standardise our core processes like Accounts Payable, Travel & Expenses, and Record to Report.
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- Network:
Our Networks team is a key component of the Vodafone Core Network Operations, playing a pivotal role in creating one International transmission network, one International IP/MPLS Network, and one Public IP Network. Through a state of the art Network Operations Centre in Pune, we offer demand and delivery of internal connectivityservices across Vodafone,Product Catalogue, Customer Portal, Customer Management, and also deliver Network services through an innovative Service Factory model. We are the custodians of the heartbeat of Vodafone network. We are the first point of resolution for IP and Transmission for 12 local markets and over 8000 devices.
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- Business Intelligence & Analytics:
Our Business Intelligence & Analytics Team works on class leading technologies to offer exceptional insights to Vodafone’s key local market operations in 9 countries and multiple group entities. Our teams work in the areas of Data Modelling, Universe Design, Analytics & Insights, Production Support, Root Cause Analysis, Process Optimisation, and Report Development. We combine the technology and business acumen of our teams to offer differentiated skills and career tracks to our people.
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- HR Shared Services:
The HR Shared Services team in Pune provides centralised HR service to employees across Vodafone located in 22 countries. The team takes pride in delivering a great employee experience for key HR processes like Employee HR Query Resolution (Ask HR), Employee Data Management & administration (WPA), Learning & Development Administration, Resourcing Administration, HR Data and Reporting, HR Portal Management (myHR) and HR support services. Being a global operation, the team has a mandate that includes global HR process standardisation, global systems roll-out, global redesign of HR portal, and employee data management of integrated entities.
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